Support & FAQ

By default you are emailed when RSI closes below 30 (oversold) or above 70 (overbought). On PRO Unlimited you set your own two levels per alert — anything from 1 to 49 below, 51 to 99 above — along with the period, the interval and which price the calculation reads.

RSI is calculated across a number of past periods, and 14 is the default. On a daily alert that means the last 14 closing prices. PRO Unlimited alerts let you set anything from 2 to 200 — a shorter period reacts faster and fires more often, a longer one barely moves.

A free alert reads the closed daily candle. PRO Unlimited alerts can run on 60-minute, daily, weekly or monthly candles, and FX alerts on 4-hour, daily or weekly ones. It is always the closed candle, never the one still forming — so a spike that fades before the close will not email you, which is the difference between this and the live number on a broker terminal.

On entry, you hear once: the candle that crosses your level. The alert then goes quiet until RSI comes back inside the band and leaves again. Every close emails you on each closed candle for as long as the reading stays out of the band — useful when you want to watch something develop, noisy on anything that sits at 72 for a fortnight. On entry is the default.

Four common reasons, and you can check all of them yourself: your chart is showing the candle still forming and ours waits for the close; the alert is set to “once on entry” and it already fired on this move; RSI moved but never actually closed past your level; or the data fetch failed and is queued for a retry. Open the alert in the app and hit “Why / history” — every evaluation is recorded with the RSI it read and what it decided.

Every time the cron looks at your alert it writes down the RSI it read, the state it decided, and whether it sent anything. The chart plots those readings against your own two levels, marks the evaluations that emailed you, and lists the sends and failures underneath. Ninety days are kept; the last 50 evaluations are shown. It is there so “why didn’t I hear from you” has an answer you can read rather than one you have to ask me for.

Nothing, on the stock side. No close, no new candle, no new RSI — so the last reading simply stands and you hear nothing until the market opens again. Currencies trade nearly around the clock, so FX alerts keep evaluating through the week and quieten over the weekend.

Not yet. Today the only two states are set and removed, and re-adding a ticker takes one click — but the alert’s history starts over, which is the annoying part. If you want a pause switch, tell me and it moves up the list.

Every major US exchange, and a large set of international listings besides — those carry a suffix, like .LON, .FRK or .BSE. Currencies are covered too: 71 pairs, through the FX add-on.

Not individual coins. You can track the crypto ETFs and trusts that list on a supported exchange, and the FX add-on covers currency pairs. Coins themselves are still on the list.

Search by the plain symbol first, then with the exchange suffix — “SHEL” and “SHEL.LON” are different rows. If neither finds it, write to me with the symbol and the exchange. Adding a listing is usually a same-day job, and the same goes for a currency pair that isn’t in the picker.

2,070 right now, carrying 7,381 alerts between them — every ticker at least one person is watching. The full active-stock table is public at /stocks/, with a search box and a filter for whatever is out of band today. Adding an alert on something nobody watches yet starts it being tracked.

UTC, everywhere the app reports when something was evaluated — the history table says so in its header. The market date on a reading is the trading day the candle closed on, which is the exchange’s day, not yours.

It uses Wilder’s smoothing, which is the standard behind the RSI on almost every platform, on closing prices by default. Small differences are normal and come from three things: your platform may be showing the live candle, it may seed the average over a different amount of history, and adjusted-close data differs between vendors around dividends and splits. A gap of a point or two is that. A gap of ten is a bug — send it to me.

Check the spam folder first, then add the sending address to your contacts — one “not spam” usually fixes it for good. Corporate mail filters are the other common culprit; a personal address is the reliable fix there. If the history on your alert shows sends that you never received, that is a delivery problem on my side and I want to know about it: write to me and I will look at the send log for your account.

Yes. Open your profile, hit the Telegram link, and say Start to the bot — that links your account. From then on every alert type mirrors to Telegram: free, custom and FX. One thing worth knowing: Telegram goes out after the email, so it is a second copy, not a replacement. If the email fails, the Telegram message doesn’t go either.

Not today. Email is the channel the alert is actually sent on and Telegram mirrors it, so switching email off switches everything off. Splitting them properly is on the list.

Every alert email carries its own unsubscribe link, and it removes that one alert — not your account, not the rest of your list. One click, one confirmation. You can do the same from the app with the ✕ on the card.

Only if you asked. The occasional note about new features is a separate consent you can withdraw from your profile at any time, and it is independent of your alerts — turning it off never stops an alert.

Five on the free plan, and they stay free — no card, no trial, no expiry. PRO raises it to 50. PRO Unlimited removes the limit and unlocks custom thresholds, intervals, periods and series. The FX add-on carries its own allowance of 100 currency alerts and works alongside any plan, including Free.

Nothing disappears. Your alerts stay in the list and keep being evaluated — a watchlist is not deleted because a plan lapsed. Your profile always shows which plan you are on and the date it runs to. If anything about your alerts changes on that date in a way you did not expect, write to me: I would rather fix it than have you find out from a missing email.

If you are on a subscription, your profile has a “Manage billing” button that opens Stripe’s own portal — cancel, change the card, or download an invoice, all in there, all without going through me. A one-time yearly purchase has nothing to cancel: it simply ends on the date shown in your profile.

Stripe, on behalf of KAGG SIA, the billing partner named on the pricing page and on your receipt. Card details never touch this site — the checkout runs on Stripe’s own pages and I never see a number.

No, it rides on the account you already have. Buy it on Free and you keep your five stock alerts and gain the currency ones. It covers 71 pairs on 4-hour, daily and weekly candles, with thresholds and periods you set yourself, and it runs for a year from the day you buy it.

I built this for myself. I invest long-term with a speculative edge, and I wanted to know when something on my watchlist left the 30–70 band without opening a terminal every day. It turned out other people wanted the same thing, so here it is.

A page per ticker: the current RSI, the history behind it, and the fundamentals worth having next to a level — so you can see what a reading of 28 is attached to before you act on it. Where a ticker has one, its symbol in the app and in the public table links straight to it.

No, and I won’t. This tool reports a number and tells you when it crossed a line you chose. What that means for your money is yours to decide. Ask me anything about RSI, the indicator zoo or how the app works — that I answer gladly, usually the same day.

No, and deliberately so. The site works on a phone, and the whole point of an alert is that you do not have to open anything — it arrives. Telegram is as close to a push notification as this needs to get.

Write to me and it is done, alerts and history included. There is no self-service button for it yet, mostly because nobody has needed it in a hurry — say so if you do and it will be the same day.